Quick links for microfinance institutions

MFIs looking to learn more about the social performance management (SPM) agenda usually start by asking themselves:

How can SPM benefit my institution?

SPM helps MFIs to face some of the most important challenges they face today. Read more>

Read stories from the field on how SPM has helped MFIs to improve their social and financial performance. Read more>

How do I get started?

As an MFI, there are two main ways to approach SPM integration:

1) Starting from the ground up: A systematic approach

This approach sees MFIs starting with their mission/intent, then aligning information systems, and other operational areas in turn. It tooks at SPM as a whole, and considers each aspect of your strategy and operations from the point of view of your overall social objectives.

MFIs taking this path should start by:

• Downloading the Imp-Act SPM training materials to work through their SPM system design one step at a time
• Visiting the Imp-Act SPM Resource Centre for support on key aspects of the process

2) Focusing on key performance challenges: An issue-based approach

This approach sees MFIs starting with a "burning issue" - often a crisis, such as a sudden increase in client exit. They look at results in their issue area, and go back to clarify objectives and adjust systems and processes to address the problem.

MFIs taking this path should start by:

• Visiting the SPM Resource Centre for guidance on key issues in SPM

How can I get support?

The Imp-Act Consortium works with MFIs worldwide to improve their capacity to manage social performance. Read more>

Browse a range of online resources designed to help MFIs improve their social performance. Read more>