April 2012: Imp-Act and CGAP announce joint "What works for clients?" event
Imp-Act and CGAP to co-facilitate a day-long "What works for clients?" workshop as part of upcoming Social Performance Task Force (SPTF) meeting
On 4 June 2012, Imp-Act and CGAP will host an event to gather practitioners from around the globe to collaborate on exploring and advancing the "What works for clients" agenda.
There is widespread recognition across the industry that the financial inclusion agenda alone is not sufficient to ensure that MFIs focus on client needs and provide a range of products and services that meet those needs. The ”What works for Clients?” session will bring together diverse stakeholders to explore a new agenda called ”client-centric financial inclusion”.
The objective is for participants to share experiences and practical solutions around making microfinance more effective for clients, and contribute to the development of a ”collective agenda” — outlining priority actions for different stakeholders across the industry. The first half of the day will be facilitated by the Imp-Act Consortium, and will set the context for why this issue is important and invite participants to share unique and practical solutions they’ve taken to increase their effectiveness in delivering value to clients. In doing so, we will be able to collectively identify strategic and technical gaps in the “client-centric financial inclusion” agenda.
In the second half of the session, CGAP will present the draft of a “Collective agenda” to advance the vision of informed and capable clients having access to a broad range of financial services that meet their needs and contribute to their well-being. This collective agenda, that outlines priority actions for the industry, was developed out of a meeting in December 2011 as well as direct engagement with a range of global stakeholders (including MFIs, networks, donors and investors). CGAP will then facilitate an exercise where participants work together to clarify and sharpen this agenda, including brainstorming about new issues and priority actions.